Yes — every product on myhalo is 100% genuine and certified. Whether it’s a phone, laptop, or tablet, we professionally test and verify each device to ensure it’s fully functional, unmodified, and ready for real-world use.

Yes — every product comes with a 14-day exchange program. This gives you time to try the device and make sure it suits your needs.

Returns are accepted for manufacturer defects or functional faultsin line with our warranty policy.

• Brand New & As-New: Come with original boxed accessories
• ReLoved: No charger or cable — part of our e-waste reduction commitment
•  Need one? Just ask — we’re happy to provide a charger free of charge if needed.

Yes! You can sell or trade in your old phone, tablet, or laptop— including Apple, Samsung, and other major brands — at checkout.

We accept most conditions and models, so it’s easy to upgrade, reduce e-waste, and save money.

Whether you’re looking to sell your device or phone, we’ve got you covered.

We also offerBuy Now, Pay Later options through Atome and Grab to make your upgrade even more accessible.

We offer several delivery options in Singapore to fit your schedule and values:

• Express Delivery: Receive your order within 36 hours
• Standard Shipping: 1–3 business days
• Carbon Neutral Shipping: 3–5 business days — a slower, greener choice 
•  Prefer in-person? Self-collection is also available at myhalo CircularXchange @ Bugis Junction.
•  Shipping time depends on your chosen option at checkout.

We professionally grade every device based on condition and usage:

• Brand New Unactivated: Sealed, unused, never powered on
• Brand New Activated: Unused, only powered on for setup
• As-New: Like new with no visible wear
• ReLoved: Gently used, fully functional
• ReEco: Visible wear but tested to work properly
•  Each grade is clearly labeled so you can choose confidently.

Warranty depends on the device condition:

• Brand New: Full manufacturer warranty
• As-New: 6-month myhalo warranty
• ReLoved: 30-day satisfaction warranty

You’re always covered — no matter what condition you choose.

All devices are tested for battery health before sale.

• As-New devices: ≥90% battery health
• ReLoved (used): Typically between 70–80%
• ReEco: May have slightly lower battery health but still pass functionality tests
•  If a battery doesn’t meet our threshold, we replace it with a certified part.

It depends on the model you choose. We offer:

• Brand New: Unused, factory-sealed
• As-New: Near-perfect, lightly used
• ReLoved: Professionally refurbished, fully functional
•  We carry refurbished laptops, Android smartphones, and tablets. Every device is clearly labeled and verified before shipping.
•  All phones and tablets sold on myhalo are unlocked and work with all major carriers.

Yes — unless stated otherwise, all mobile devices sold on myhalo are factory unlocked and compatible with majorGSM and CDMA networks. You can use them with local or international carriers right out of the box.

Yes — you can pay in installments using Buy Now, Pay Later services like Atome, Grab, and others available at checkout. It’s a flexible way to get the device you need without paying everything upfront.

Every device undergoes a rigorous 0+ point diagnostic test before being listed. We test all key features — including:

• Touchscreen & display
• Camera (front and back)
• Buttons, ports, and speakers
• Battery condition
• Wi-Fi, Bluetooth, and mobile signal
•  This ensures your device is fully functional and ready to use.