Yes — every brand new phone or device sold at myhalo is factory-sealed, unopened, and unused.

When you buy brand new devices online from us, you’ll receive a unit in its original box, exactly as it would come from the official brand store.

We never resell demo units or opened stock under this category.

Absolutely. Every certified brand new phone includes its original factory accessories, such as charger, cable, and user guide — all sealed in the original box.

We never remove or swap accessories unless clearly stated.

Yes — unless stated otherwise, all brand new phones we sell are factory-unlocked and ready to use with any carrier in Singapore or abroad.

You can insert your SIM and get started right away, no extra steps needed.

All brand new devices come with a full manufacturer warranty, typically ranging from 12 to 24 months, depending on the brand.

This gives you complete peace of mind, just like buying directly from an authorised retailer.

Yes — our 14-day exchange program applies to all devices, including unopened brand new ones.

Returns are only accepted if the product is unused and sealed, or if there’s a manufacturer fault. We believe in zero-waste, so we aim to match each device with the right user.